How to Setup Safe Senders in Mimecast

Mimecast is Triella’s choice for spam management.   It is used heavily in legal environments and goals well beyond spam management by allowing emails to be archived virtually indefinitely,  allowing end users to sent mail messages much larger then the limit of their email system and allowing this all inside the Outlook interface.

While Mimecast provides strong and secured spam filtering functionality it sometimes can cause emails from legitimate senders to be blocked. Here are two ways to configure safe/permitted senders list in Mimecast.

By using the Mimecast Add-in in Outlook

Step 1) Go to your Outlook and select the Mimecast Tab then click “Managed Senders

Step 2) Mimecast window will open and proceed to the Managed Senders – Permitted option then click + Add Permitted.

Step 3) Type and enter the email address or domain name and click Add.

By using your web browser (Chrome, Microsoft Edge, Firefox, etc.)

Step 1) Go to Choose Cloud and login with your email and password.

Step 2) After logging in, proceed and click on the Advanced settings and click Managed Senders – Permitted as shown in the picture below.

Step 3) Click on the Permitted option.

Step 4) Enter the email addresses or Domains, then click Add and Permit.

No matter which way you do it, Mimecast will then allow non-viral messages from the sender to arrive in your inbox!

Interested in learning more about how Mimecast can help you get control of your mail?  Call us at 647.426.1004 x 222.

Brian Bundalian is a Client Support Specialist at Triella.  We are a technology consulting company specializing in providing technology audits, planning advice, project management and other CIO-related services to small and medium-sized firms. Brian can be reached at 647.426.1004. For additional articles, go to our blog page. Triella is a VMware Professional Partner, Microsoft Certified Partner, Citrix Solution Advisor – Silver, Dell Preferred Partner, Authorized Worldox Reseller and a Webroot Reseller.

© 2020 by Triella Corp. All rights reserved. Reproduction with credit is permitted.

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