Resolving Sound Issues in Microsoft Teams

Microsoft Teams is a collaboration app that helps your team stay organized and have conversations—all in one place. In this blog I want to discuss some of the most common sound issues that users experience with Microsoft Teams. There are a variety of reasons that can cause sound issues in your Team meetings. Here are a few tips to troubleshoot and resolve audio issues in Microsoft Teams:

Driver Update/ Fix

In most cases, audio issues in Teams are caused by corrupt or outdated drivers. The most effective way to deal with this is to fix or update the drivers. We would recommend downloading latest drivers from the Vendor Drivers website.  For example, if you are using Dell computer or Laptop. Go to the Dell website and download the latest drivers, use the same step for Microsoft, HP Lenovo etc.

Use Headphones

The most important item to note while using headphones is the setting of the headphone. It should be compatible with your device. Now due to the increased use of headphones in business calls, it’s very tricky to find headphones that are compatible with your computer and Teams software.  Some recommend wireless headphones while others suggest wired headphones.  To make sure your headphone is working properly, make a test call first to get a preview of your audio.

Click your picture in the top bar and select Settings, followed by Devices. Make sure that the right audio devices are selected for the test. Next, click Make a test call. Teams makes the test call to a bot.

The bot answers the call and allows you to record some words before playing the words back to you to check if the quality is acceptable. At the end of the call, it does nothing to improve your voice, but at least you can see realistic preview of your audio in a Teams meeting.

Disable Audio Enhancements

Here is how you can disable audio enhancements on your computer:

  1. Go to Control Panel> Recording > Microphone.
  2. Click Properties.
  3. In the Speakers Properties box which opens, switch to the Enhancements tab.
  4. Select the Disable all enhancements check box.
  5. Confirm your action by hitting OK.

Disable Microphone Boost

To Disable Microphone boost in your Windows Operating system computer, follow the steps below:

  1. Click start
  2. Up next, click Control Panel.
  3. While here, click Hardware and Sound.
  4. Click Sound.
  5. In the Sound dialog box, on the Recording tab, select your microphone.
  6. Click Properties.
  7. In the Microphone Properties dialog box, on the Levels tab, untick the Microphone Boost check box.

The steps above can help you resolve most audio issues with Microsoft Teams. If you continue to experience sound problems in Teams meetings then contact Triella. Triella has expert technicians that can also help you resolve these types of issues and to provide technology peace of mind. Contact us now to get started! 647.426.1004

Muhammad Adil is a Client Support Specialist at Triella.  We are a technology consulting company specializing in providing technology audits, planning advice, project management and other CIO-related services to small and medium-sized firms. Muhammad can be reached at 647.426.1004. For additional articles, go to our blog page. Triella is a VMware Professional Partner, Microsoft Certified Partner, Citrix Solution Advisor – Silver, Dell Preferred Partner, Authorized Worldox Reseller and a Webroot Reseller.

© 2021 by Triella Corp. All rights reserved. Reproduction with credit is permitted.

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