It goes without saying that the Coronavirus pandemic has disrupted all our lives in ways that few of us have ever known. Practically overnight, most of us in business, law, technology and other professional spheres have suddenly had to contend with strict home isolation and social distancing and the ensuing chaos of the world around us.
Like everyone else, Triella has had to adapt quickly to these challenging circumstances. Nevertheless, we remain fully operational and committed to serving our client’s needs now and into the future, whatever that future may have in store.
To help you understand how your technology needs are being addressed, let’s pull back the curtain a little and discuss how Triella runs our day to day operations.
Our technical teams consist of two groups. First, the Help Desk which focuses on dispatching service tickets, desktop hardware and software support, and a wide range of systems troubleshooting and service delivery. Second, the server team who build and maintain the servers, firewalls, network infrastructure and backup facilities of our clients. Both teams remain fully staffed and tightly integrated.
Like all other non-frontline workers, we began working from home in early March. Calls, emails, and electronically submitted tickets are handled exactly as they were before. All our systems are fully operational, and all the data we host remains housed in a secure and backed up datacenter. Our TriCloud platform is ideally suited for work in these circumstances, allowing your whole organization to work in a virtual desktop with all your applications from any Internet connected PC in the world.
As a provider of the IT services and platforms that enable our clients to work from home isolation, we recognize the unique role we play in helping you to navigate this crisis and remain healthy and productive. This has not been without its challenges. As more workers now operate from outside the office than before, systems are sometimes strained to capacity. Your home internet may not be as fast and reliable as you would like. Screens, printers, scanners and other hardware may not be the equal of the tools available back at the office. These are all challenges which we are here to assist you with each day, working to find solutions to keep your business moving even as much of the world sits at a standstill.
Stay safe, stay home. Cover your face and wash your hands. Triella will continue to be there, supporting your technology so you can focus on your business now, and in the brighter days ahead.
Sean Kirby is a Help Desk Manager at Triella. We are a technology consulting company specializing in providing technology audits, planning advice, project management and other CIO-related services to small and medium-sized firms. Sean can be reached at 647.426.1004. For additional articles, go to our blog page. Triella is a VMware Professional Partner, Microsoft Certified Partner, Citrix Solution Advisor – Silver, Dell Preferred Partner, Authorized Worldox Reseller and a Webroot Reseller.
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