How does this technology work? Training can show you how!
A well-informed employee can sometimes be the best defence against a cyber-attack. Knowing what to expect and how to plan for a possible disaster or attack allows businesses to recover a lot faster.
Training your employees on standard security and technology practices is a powerful investment that your company can make. However, training can sometimes encompass a broad field.
Who should we train? What should we train our employees on? What is the knowledge difference in knowledge employees? How can we ensure everyone gets value out of the training?
What to Consider When Training Your Employees in Technology
Like all endeavors, business owners should approach training in a methodical way. Simply training employees on everything and anything related to technology is not going to cut it as the use of that knowledge will differ with each employees’ responsibilities.
Train According to Expectations
For instance, a backup administrator would need to have a firmer handle on the procedures and backup technology used by the firm than its marketing manager.
In order to address this disparity, consider general training for all members of your organization (i.e. password protection, how to recognize a fraudulent email, etc.) and provide specialized training to those who job responsibilities involve maintaining the security of the environment.
Train Often, Train Well
One-time training doesn’t cut it in today’s workforce. The changing nature of technology means that there is always some new device or threat being released onto the market.
Employees need to be prepared for these changes and training should reflect this mentality.
Instigating 6 month or yearly training sessions is a good idea to ensure that employees are getting the latest information on your firm’s technology. Whether this takes the form of an information session on ransomware or a training course on a new software implementation, having employees aware of the changes means they will be ready to meet them.
Employ Different Methods of Training
There are many different ways to train your employees. Mixing up the formula can help make the information more engaging to employees.
For example, conducting Lunch and Learns, online training sessions, guest speakers and lectures, and using web-based training applications are just some of the ways that manager can engage their employees in training.
By creating an engaging and interactive atmosphere, employees will see training as a benefit rather than a hindrance and will be more open to multiple sessions within a given year.
Training is a must-have practice within your organization. By forgoing training, you run the risk of knowledge gaps and confusion among your employees. This creates a large problem when problems or breaches occur at the firm. Taking the time to invest in employee training will yield a larger return for your business and guarantee your business is ready for anything!
Triella offers a variety of training on technology best practices and program applications. We seek to make technology easy to work with and understand. For more information on our training sessions, call us at 647-426-1004.
Courtney Rosebush is a Marketing and Sales Coordinator at Triella, a technology consulting firm specializing in providing technology audits, planning advice, project management and other CIO-related services to small and medium sized firms. Courtney can be reached at 647.426.1004 x 227. For additional articles, go to www.triella.com/publications. Triella is a VMware Professional Partner, Microsoft Certified Partner, Citrix Solution Advisor – Silver, Dell Preferred Partner, Authorized Worldox Reseller and a Kaspersky Reseller.
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