Working in TriCloud – How to move files to and from your local PC and Citrix

Triella’s private cloud computing platform, called TriCloud, is based on the Citrix Virtual Desktop technology which allows you to login to a fully functional, Windows based desktop environment from any Internet connected device, and work securely with all your firm’s files and applications.

Many first time users of the Citrix virtual desktop struggle with how to get the files they need which are sitting on their local desktop, laptop, or personal device onto their virtual desktop. This may be a draft document you want to save to the company server to share with others, or a screenshot you want to attach to an email.

Here is how you can easily move files from your local computer into Citrix/TriCloud, and vice versa.


When you first login to your Citrix virtual desktop, you will likely receive a prompt like the one below. If you don’t see this prompt right away, open your Windows File Explorer (the yellow folder icon) and it should appear.

Make sure you give the system Read/write access, and check the box not to be asked again.

Local Drives and Network Drives

Next, you will navigate to your local computers drives to locate the files you want to move.

  1. Open the Windows File Explorer (in Citrix/TriCloud)
  2. On the left hand side, select “This PC”
  3. Below “This PC” on the left hand side, and in the main window to the right, you will see a series of drives listed. The drives on your local computer can be distinguished by the words in the brackets stating that the drive is “On YOURCOMPUTERNAME”
  4. In the example below, the local laptop is called “TRAINING-PC-1” and the local C drive therefore shown as “Local Disk (C: on TRAINING PC-1). The local drives are highlighted in RED:

The drives highlighted in Green are your network drives, these are contained within the Citrix/TriCloud system and usually contain shared company files. The drive highlighted in Blue is the C drive of the Citrix server. This contains the operating system of the virtual desktop, and you do not need to access this drive.

Moving files from your Local Drive into Citrix

All moves and copies must be done from the TriCloud/Citrix environment, not your local desktop.  The local desktop is unable to see the TriCloud environment.

  1. Double-click or expand the Local Drive (C: on YOURCOMPUTERNAME)
  2. Expand the subfolder “Users” and find the username which you use to login to the local computer with, and expand that folder as well:

Select the directory where you have saved the files you want to access, for instance “Desktop” to access the files on your local deskop:

From here you can select, copy, or drag files and folders from your local desktop to a location in Citrix/TriCloud such as your virtual desktop, or a network drives. The same steps can be done in reverse, to move a file OUT of Citrix to your local desktop.

NOTE: Removing files from Citrix/TriCloud to a local drive may be restricted depending on the security policy in your organization.

Sean Kirby is a Help Desk Manager at Triella.  We are a technology consulting company specializing in providing technology audits, planning advice, project management and other CIO-related services to small and medium-sized firms. Sean can be reached at 647.426.1004. For additional articles, go to our blog page. Triella is a VMware Professional Partner, Microsoft Certified Partner, Citrix Solution Advisor – Silver, Dell Preferred Partner, Authorized Worldox Reseller and a Webroot Reseller.

© 2020 by Triella Corp. All rights reserved. Reproduction with credit is permitted.

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